Shipping policy
Shipping Policy
Last updated: June 2026
Thank you for shopping with Velora.
Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not shipped or delivered on weekends or holidays.
Shipping Time
Estimated delivery times vary depending on your location:
- United States: 7–15 business days
- Europe: 7–15 business days
- Canada: 8–18 business days
- Australia & New Zealand: 8–18 business days
- Other countries: 10–20 business days
Please note that delivery times are estimates and may be affected by customs, weather conditions, or carrier delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Tracking information may take a few days to update after shipment.
Shipping Costs
Shipping costs are calculated at checkout. Free shipping promotions may be available on selected products or orders.
Incorrect Address
Customers are responsible for providing the correct shipping address. If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once an order has been processed.
Lost or Delayed Packages
Velora is not responsible for delays caused by shipping carriers, customs clearance, or circumstances beyond our control. If your package appears lost, please contact us and we will do our best to assist you.
Contact Us
If you have any questions about shipping, please contact us at:
Email: veloramy.store.contactus@gmail.com